At Alaran Perfumes, customer satisfaction is our top priority. We take pride in offering high-quality fragrances, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below.

Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Returns must be initiated within [X] days of receiving your order.
• Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact our customer support team at [your email or phone number] with your order details. Once your return is approved, we will provide instructions for shipping the item back to us.

Refunds

once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [X] business days, and the amount will be credited to your original payment method.

Please note:

• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
• If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
• Exchanges

We only replace items if they are damaged or defective upon arrival. If you need an exchange, please contact us within [X] days of receiving your order.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via WhatsApp at {+923164988028}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an WhatsApp +923164988028 and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {house no 12/A alnoor street alhumd colony AIT LHR}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at VIA WhatsApp +923164988028 for questions related to refunds and returns.