At Alaran Perfume, customer satisfaction is our top priority. We strive to ensure you receive high-quality products that meet your expectations. If you’re not completely satisfied with your purchase, please read our return and refund policy below:
Eligibility for Returns:
Returns are accepted within 7 days of receiving your order.
Product must be unused, unopened, and in its original packaging.
Items such as testers, attars, or products purchased on special deals or discounts may not be eligible for return unless they are damaged or incorrect.
Proof of purchase (order confirmation or invoice) is required.
Refund Process:
Once your return is received and inspected, we will notify you via email or WhatsApp.
If approved, your refund will be processed within 5-7 working days.
Refunds will be issued to the original payment method or as a store credit, based on your preference.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
We offer beautifully curated gift sets that include our most popular perfumes and attars, beautifully packaged and ready to impress. These sets are perfect for treating someone special to a luxurious fragrance experience.
Add a personal touch by selecting a customized perfume or creating a bespoke gift set. Our team will help you choose the perfect combination of scents, along with a personalized message or special packaging.
Make your gift even more special with our premium gift wrapping service. We’ll ensure your perfume arrives in perfect condition and beautifully wrapped.
Customers are responsible for return shipping costs unless:
We recommend using a trackable courier service for your return.